Order status
Track your order
Enter the tracking number from your shipping confirmation email to see the latest status from the carrier.
Opens in a new tab on our tracking partner's site. Tracking numbers can take 24–48 hours to activate after dispatch.
Shipping & tracking FAQ
My tracking shows no updates — is something wrong?
Not necessarily. Packages often sit without a status update for a few days while in transit between hubs, especially on international routes. If there's been no movement for more than 10 days, reach out and we'll look into it for you.
How long does delivery take?
Most orders arrive within 10–20 business days of dispatch, depending on your destination. You'll see an estimated window at checkout and in your shipping confirmation email.
When will I get my tracking number?
As soon as your order ships we email you a tracking number. It can take 24–48 hours after that for the carrier to show the first scan.
I entered the wrong address — can it be changed?
Message us as soon as possible. If the order hasn't shipped yet we can usually update it; once it's with the carrier we may not be able to redirect it.
Will I be charged customs or import fees?
Depending on your country, local customs may charge duties or import tax on arrival — these are set by your government, not by us, and aren't included in the order total.
My tracking shows an exception or carrier issue
Send us a screenshot of the tracking status and your order number and we'll follow it up with the carrier on your behalf.